If you receive the error message “We weren’t able to create your account” when you try to open a new Credit Karma Money Spend or Save account, it means our system was unable to fully validate your identity and you are unable to open a Credit Karma Money Spend or Save account at this time.
You can contact us and we will work with you to manually validate your information. You may need to submit documentation confirming your name, address, or date of birth from our list of acceptable documents.
When you open a bank account with any US based financial institution, federal regulations require the financial institution to verify your identity before allowing you to open an account. This is a requirement on financial institutions that includes specific requirements. Even though you already have an Intuit Credit Karma account, the information associated with your account may not fully satisfy the identity validation requirements for opening a Credit Karma Money Spend or Save account.