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How do I reset my password?

SOLVEDBy Credit KarmaUpdated June 13, 2023

There are two ways to reset your password, depending on whether you’re able to log into your Intuit Credit Karma account or not.

I can't log into Credit Karma

If you are unable to log into Credit Karma because you forgot your password, follow these steps:

  1. Visit the password reset page
  2. Enter the email address you use with your Credit Karma account
  3. If you’ve previously set up Two-Factor Authentication by verifying your phone number, which we recommend as a way to add a layer of password security, we can send a code to get you back into your account
  4. If you haven't previously verified your phone number, then you’ll receive an email with a password reset link inside. Open the link or copy and paste the URL into your browser’s address bar.
    • The link expires 24 hours after it’s sent, so use it as soon as you can
    • If you miss the 24-hour window, don’t worry. Just go back to step one by requesting a new password reset
  5. If prompted, answer account verification questions
    • Enter your full date of birth and the last four digits of your Social Security number
    • Answer the security question(s) that you chose when you created your account
  6. Enter the new password you would like to use
  7. After you’ve successfully reset your password, you can log into your account using your new password

I can log into Credit Karma

If you are able to log into Credit Karma and would like to change or update your password, you can do so from your Security Settings.

How do I make it easier to log in next time?

After you successfully reset your password and log into your account, we recommend you add or update your two-factor authentication if you haven't already. See more about verifying your phone number with Credit Karma here: Can I use Two-Factor Authentication on Credit Karma?

If you're using the mobile app, we recommend you set up alternative login settings, like a passcode, Touch ID or Face ID, depending on your mobile device's capabilities. See more on how to do that here: Using the Credit Karma Mobile App

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