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An update on the COVID-19 pandemic

SOLVEDBy Credit KarmaUpdated July 21, 2023

We’re committed to helping you on the path to your financial dreams at Intuit Credit Karma, especially during this uncertain time.

The situation surrounding the COVID-19 pandemic is rapidly changing and has wide-ranging global impacts. Many people have faced serious set-backs towards their financial progress in 2020. We hope you can use the tools and information on Credit Karma to help you stay on top of this situation.

Find more information and resources here: Coronavirus and your finances.

Impacts to our response times

We’re adhering to the guidance from local authorities, the World Health Organization and the Centers for Disease Control and Prevention by arranging alternative work setups so we can continue to support our members. This means that when you contact us for help, our responses may be delayed.

We recommend you search our Help Center for information that may help you quickly resolve your question or issue. You can also interact with Penny in your Credit Karma app or web browser for some personalized service.

Stay vigilant

Be aware that some may try to take advantage of this uncertain time and send emails or other communications where they impersonate companies, charities or government agencies. They may ask you to share personal or other sensitive information that they might use maliciously. Credit Karma will never ask you for your full social security number, credit card numbers or password through an email, text message or phone call.

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